Microsoft NetShowTM Player with RealVideo®

Release Notes

For more information, see the Microsoft NetShowTM Player with RealVideo® Home Page.

This document describes the Microsoft NetShowTM Player with RealVideo®. The software and documentation are provided to you in accordance with your license agreement.

Contents

Supported Browsers
System Requirements
Sound Quality
Known Problems
Manually Configuring Your Browser
Troubleshooting
Reporting Feedback

Supported Browsers

Microsoft NetShowTM Player with RealVideo® works with almost all popular World Wide Web browsers, including: Netscape Navigator, Microsoft Internet Explorer and America Online. For Windows 95 and NT users, the browser must use a 32-bit winsock and a 32-bit browser. With some less common browsers, you may need to manually configure your browsers using the Manually Configuring Your Browser instructions.

If you have Netscape Communicator, and you receive a security warning when you click on RealVideo® or RealAudio® content, use the following procedure:

  1. Select Open It.
  2. Uncheck the box, "Always ask before opening this type of file".
  3. Click OK.
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System Requirements for Windows 95 and Windows NT

System and hardware requirements:

The player is installed in the C:\Program Files\Microsoft NetShow\RV Player directory, unless you specify otherwise. The installation also installs several system files into the C:\WINDOWS\SYSTEM directory of your hard drive.

If you have Netscape Communicator, and you receive a security warning when you click on RealVideo® or RealAudio® content, use the following procedure:

  1. Select Open It.
  2. Uncheck the box, "Always ask before opening this type of file".
  3. Click OK.
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Playback Quality

Files are transmitted to the player in RealAudio® or RealVideo® format. For optimal video quality and performance your monitor should be set to 16-bit (thousands) or 24-bit (millions).

By default, the player produces 16-bit 8 kHz sound. If you hear garbled audio then you can change the kind of sound the player; program produces. To change the kind of sound produced, select Preferences from the View menu. Select the Advanced tab.

If you receive poor quality audio, please see our FAQ page by going to http://www.microsoft.com/netshow/nsrv. Click the Frequently Asked Questions link and then scroll down to the section on Playback Quality.

Please note that to receive 28.8 Kbps content you should have at least a 19.2 Kbps connection to your Internet Service Provider. Using a 19.2 Kbps connection you may hear slight gaps in the audio.

Dial-up users should be sure to keep the network connection preference as UDP (the default). In TCP mode, no audio packets are lost, but their arrival may be late enough to cause gapping in the audio. TCP mode is useful when you are directly connected (via a local area network) to the Internet.

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Known Problems

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Manually Configuring Your Browser

After you upgrade your browser, you may lose the configuration information for the player program. The easiest way to re-configure your browser is to re-install the player. Alternatively, you can manually configure your browser:

Viewer name:c:\Program Files\Microsoft NetShow\RV Player\RVPLAYER.EXE
Mime Type:audio
Mime Subtype:x-pn-realaudio
File Extensions: .rm, .ra, .ram
File Type:PNRM
Homepage URL:http://www.microsoft.com/netshow

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Troubleshooting

If you experience problems with the Microsoft NetShowTM Player with RealVideo®, please look at the documentation available on the Microsoft NetShowTM with RealVideo® Web site.

Microsoft NetShowTM Player with RealVideo® uses port 7070 for TCP and ports 6970 through 7170 inclusive for UDP transmission. If you are accessing the Internet through a firewall, your firewall administrator will need to authorize these ports. Firewall information is available on the Firewall web page.

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Reporting Feedback

If you have questions, comments or problems, please use the NetShow Technical Support contact page at: http://www.microsoft.com/netshow

Copyright 1997 Microsoft